Shipping & Delivery Policy

We currently ship orders within Pakistan. International shipping may be introduced later.

Processing Time

Orders are typically processed within 1–3 business days (excluding weekends and holidays).

Delivery Time Estimates

Standard delivery within Pakistan: 2–7 business days.
(Actual timeline may vary based on courier, location, weather, or public holidays.)

Proof & Unboxing Recommendation

We highly recommend recording an unboxing video for any damage or missing item claims.

Lost / Stolen Packages

Once a package is handed to the courier and tracking is updated, it is considered delivered. We will support you in filing a claim with the courier, but cannot guarantee reimbursement.

Undeliverable / Returned Shipments

If an order is returned due to an incorrect address or failed delivery attempts, reshipping costs are the responsibility of the customer.

Payment Policy

We currently accept:

• Bank transfer / deposit
• Credit/debit card (if enabled on site)
• Online payment gateways (if enabled)
• 100% advance payment for all orders

For wholesale / bulk orders, full payment is required prior to processing and shipment. Cash on Delivery (COD) is not offered unless explicitly stated during checkout.

Pre-Order Policy (if applicable)

Some matcha harvests or limited batches may be offered as pre-orders. By placing a pre-order, you agree that:

• Delivery timelines provided are estimates only
• Production or import delays may occur
• Pre-orders are non-refundable, except for verified product fault

Wholesale / B2B Policy

Just Matcha supplies cafés, beverage brands, and retailers.

Wholesale Contact: justmatchapk@gmail.com
Subject Line: Wholesale Inquiry — Business Name

Privacy Policy

Information We Collect

• Name, email, phone number
• Billing & shipping address
• Order history
• Payment information (processed securely by third-party gateways)

How We Use Your Information

• To process and deliver orders
• To provide customer support
• To send updates, promotions, or newsletters (if opted in)
• To improve website experience and security

Data Protection

We do not store or have access to full payment card information. All payments are handled by verified payment gateways.

Terms & Conditions

• Product color and texture may vary slightly due to natural harvest variation.
• You are responsible for providing accurate address and contact information.
• Just Matcha may limit or cancel orders if fraud or misuse is suspected.
• All product content, images, and branding are the intellectual property of Just Matcha and may not be copied without permission.

Product & Health Disclaimer

• Matcha is a natural food product; results may vary by individual.
• Nothing on this website is intended as medical or health advice.
• Consult a healthcare professional if you are pregnant, nursing, have a medical condition, or are sensitive to caffeine.

Customer Support

For any questions regarding orders, policies, or product information:

• Email: justmatchapk@gmail.com
• Instagram DM: @justmatcha.pk